{"id":9,"date":"2025-08-05T12:35:00","date_gmt":"2025-08-05T12:35:00","guid":{"rendered":"https:\/\/deetyajewels.in\/?page_id=9"},"modified":"2025-08-30T18:19:38","modified_gmt":"2025-08-30T18:19:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/deetyajewels.in\/?page_id=9","title":{"rendered":"Return, Refund &amp; Exchange Policy"},"content":{"rendered":"\n<p>At<strong> <a href=\"http:\/\/www.deetyajewels.in\" target=\"_blank\" rel=\"noopener\" title=\"Deetya Jewels\">Deetya Jewels<\/a><\/strong>, we take immense pride in the craftsmanship of our products, which are meticulously handcrafted by skilled artisans (karigars). Every item undergoes rigorous quality checks before dispatch. Please note that each piece is unique, and slight variations in design or colour from the images on our website may occur.<\/p>\n\n\n\n<p>While we hope you&#8217;re delighted with your purchase, we understand there may be instances where you need to return, exchange, or request a refund. Below is a detailed outline of the conditions and process for returns, refunds, and exchanges.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Eligibility for Returns &amp; Exchanges<\/strong><\/h4>\n\n\n\n<p>We accept returns and exchanges under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Damaged in transit<\/strong>: If your product arrives damaged during delivery.<\/li>\n\n\n\n<li><strong>Incorrect order<\/strong>: If you receive the wrong product.<\/li>\n<\/ul>\n\n\n\n<p>To qualify for a return or exchange, the product must meet the following criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item should be\u00a0<strong>unworn<\/strong>.<\/li>\n\n\n\n<li>It must be in its\u00a0<strong>original packaging<\/strong>.<\/li>\n\n\n\n<li>The\u00a0<strong>barcode\/tag<\/strong>\u00a0attached to the product should remain\u00a0<strong>intact<\/strong>.<\/li>\n\n\n\n<li>The item should be returned in the same condition as you received it.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How to Initiate a Return, Refund, or Exchange<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Notify Us<\/strong>:\n<ul class=\"wp-block-list\">\n<li>You must notify us\u00a0<strong>within 48 hours<\/strong>\u00a0of receiving the order for a return, refund, or exchange.<\/li>\n\n\n\n<li>Please fill out the\u00a0<a class=\"\" href=\"https:\/\/attrangi.in\/apps\/return_prime\">Return\/Exchange Request Form<\/a>\u00a0to submit your request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Approval Process<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Once we receive your request, our\u00a0Quality Control team\u00a0will assess the condition of the product to determine if it meets the criteria for a return or exchange.<\/li>\n\n\n\n<li>If your request is approved, we&#8217;ll proceed to the next steps.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Reverse Pick-up<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Upon approval, we will arrange a\u00a0<strong>reverse pick-up<\/strong>\u00a0for the returned product.<\/li>\n\n\n\n<li>For exchanges due to\u00a0size issues\u00a0(e.g., rings, bangles), an additional\u00a0<strong>Rs. 99<\/strong>\u00a0will be charged to cover the shipping costs (pickup and delivery).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Dispatch of Replacement or Store Credit<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Once the returned product is received and passed our quality check, we will send a\u00a0<strong>replacement<\/strong>\u00a0item (if available).<\/li>\n\n\n\n<li>If the product is out of stock, we will issue a\u00a0<strong>Store Credit<\/strong>\u00a0equivalent to the full amount of your purchase.<\/li>\n\n\n\n<li><strong>Store Credit<\/strong>\u00a0is valid for\u00a0<strong>3 months<\/strong>\u00a0from the date of issue.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Refunds via Store Credit<\/strong><\/h4>\n\n\n\n<p>If the product is no longer in stock or we are unable to exchange the item, we will issue a&nbsp;<strong>Store Credit<\/strong>&nbsp;for the total amount paid. This credit can be used on any future purchase within&nbsp;<strong>3 months<\/strong>&nbsp;from issuance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Exclusions: When Returns &amp; Exchanges Will Not Be Accepted<\/strong><\/h4>\n\n\n\n<p>Please note the following conditions do&nbsp;<strong>not<\/strong>&nbsp;qualify for returns, exchanges, or refunds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Damaged during shipping<\/strong>: We are not responsible for damages that occur during shipping, nor for any lost packages.<\/li>\n\n\n\n<li><strong>Refused package<\/strong>: If the package was refused by the recipient.<\/li>\n\n\n\n<li><strong>Used or damaged condition<\/strong>: Products that are returned in a used, damaged, or altered condition.<\/li>\n\n\n\n<li><strong>Size issues<\/strong>: Returns due to size-related concerns (please refer to our size guides before placing your order).<\/li>\n\n\n\n<li><strong>Incorrect delivery address<\/strong>: If the provided delivery address is incorrect or incomplete.<\/li>\n\n\n\n<li><strong>No defects<\/strong>: If the product is not defective or damaged in any way.<\/li>\n\n\n\n<li><strong>Minor design and colour variations<\/strong>: Small differences in colour or design are natural, as each product is handcrafted and unique.<\/li>\n\n\n\n<li><strong>Failed delivery attempts<\/strong>: If the courier service makes more than 3 unsuccessful delivery attempts.<\/li>\n\n\n\n<li><strong>Missing or damaged barcode\/tag<\/strong>: If the product is returned without the barcode or if the barcode is damaged.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Important Notes:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We are not liable for any issues arising from\u00a0<strong>damaged packages<\/strong>\u00a0or\u00a0<strong>lost shipments<\/strong>\u00a0that were not reported within the\u00a0<strong>48-hour notification period<\/strong>.<\/li>\n\n\n\n<li>Ensure that the\u00a0<strong>product is returned in its original condition<\/strong>, including packaging and tags, to process your request.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Deetya Jewels, we take immense pride in the craftsmanship of our products, which are meticulously handcrafted by skilled artisans (karigars). Every item undergoes rigorous quality checks before dispatch. Please note that each piece is unique, and slight variations in design or colour from the images on our website may occur. While we hope you&#8217;re [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false},"uagb_author_info":{"display_name":"infotech@ansnglobal.com","author_link":"https:\/\/deetyajewels.in\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"At Deetya Jewels, we take immense pride in the craftsmanship of our products, which are meticulously handcrafted by skilled artisans (karigars). Every item undergoes rigorous quality checks before dispatch. Please note that each piece is unique, and slight variations in design or colour from the images on our website may occur. While we hope you&#8217;re&hellip;","_links":{"self":[{"href":"https:\/\/deetyajewels.in\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deetyajewels.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deetyajewels.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deetyajewels.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deetyajewels.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":2,"href":"https:\/\/deetyajewels.in\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":3348,"href":"https:\/\/deetyajewels.in\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/3348"}],"wp:attachment":[{"href":"https:\/\/deetyajewels.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}